Refund policy

TruSmile Lab Inc. and/or TruSmile Veneers offer no Returns or Refunds of our Veneers since it's custom made for each client and takes a long time and very costly process for each veneer set to be manufactured. 

We can only issue a refund under the following conditions:

1. If the customer didn’t open or use the impression kit within 14 days from the date the order was placed the customer can receive a full refund after shipping back the unused impression kit at the customer’s own expense.

2. In case the impression kit was opened and used, within 14 days from the date the order was placed, the customer can still receive a refund minus $70 as processing fees plus the cost of any impression kit that was used even if it was sent for free, the cost of each impression kit is $25.

3.Refunds will only be issued to the original card through which the purchase was made from.

4. For international orders any shipping fees paid will not be refundable and any extra shipments sent will be subject to extra deductions depending on the shipping cost.

5. Trusmile veneers accept no returns or refunds after the manufacturing of the veneers, however,  If the client is not satisfied, Trusmile veneers is willing to redo the veneers up to one time free of charge.

6. If the customer still insists on a refund after receiving the product, the refund request will be reviewed by Trusmile billing department, who will determine if an exception should be made. In case of an exception of a refund, appropriate deductions can be applied, where $70 processing fees plus the cost of any impression kit that was used, even if it was sent for free (the cost of each impression kit is $25) will be deducted from the total received down-payment.

7. Customers may cancel their order within two weeks from the date of purchase and receive a refund, minus shipping fees. To process the refund, the unused impression kit must be returned to our lab. Once we receive the returned kit, we will initiate the refund accordingly.